Clarins Reviews

A negative review I left on the Clarins site was initially published, then it conveniently 'disappeared'. They didn't provide any form of notification or reasoning as to why they removed it. I have tried reposting it 3 times, but every time it gets removed. It's not just my review either, I've noticed other negative reviews 'disappearing'. None of the positive reviews disappear, however. I find this very suspicious behavior and it gives me reason to believe they are censoring their reviews. This is a breach of Trading Standards and as such, I will be making a formal complaint.

Please could you tell me why you have changed the formula you used in your suncare products. The smell was lovely and could be recognised anywhere. The new formula scent is most unattractive.

I recently placed an order online with Clarins and signed up to receive emails for which I received a code for a 10% discount. Despite trying several times at checkout the code wouldn’t work. I placed the order and then contacted Clarins via email to explain that the promotional code hadn’t worked. It took them a full week to respond and they advised me that they couldn’t refund the 10% but they could send me a label to return the order and then I would have to purchase the items again. I think it’s farcical that they are prepared to pay for the return postage, put me to a great deal of inconvenience and the code didn’t work previously so there is no guarantee it would work anyway. Really surprised and disappointed by the customer service. I used to use Clarins all the time when I was younger and I decided I was going to go back to using it but after this experience and level of customer service I won’t be ordering again!

Super slow in general shipping. I placed the order on Monday morning. This is Thursday and order is still not processed. I have been contacting customer service to ask when my order is going to be dispatch and they do not know the answer.

I shop online a lot but Clarins took the longest time to process the order. I am really anxious that my orders wouldn’t arrive on time.

Firstly… try to sign into their website and see how many options there are to share your data… Really Clarins? I have spent an inordinate amount on your products (which are great, less the face pressing tutorials by teenagers). But don’t teach me to suck eggs. I’m really considering changing my skincare. Your products are unbelievably good. 5+ stars. But you’re targeting the wrong demographic. And your tutorials should be given by people who understand your market! If you want people to buy your incredibly expensive products, maybe you should target those that have cash to spare? You’re going for the short term cash injection when the long term would reap more benefits. I’d still spend my money, but not if a teenager was telling me what to buy. Sorry. Old enough and wise enough to spend my money elsewhere.

If I could leave less than 1 star I would.
I purchased the Clarins Total Eye Lift cream which sounded very promising on the results. I decided to change from my normal product which I now very much regret as after a month of using, the pump stopped working. As I was away at the time and I am very regimental about my face care, I took the unit apart as was surprised I had used all of the contents in such a short time. I was astonished and pleased to find that the contents were not nearly empty as the lack of pump would suggest but more than half full. The container was clearly at fault which I reported with photographic evidence to Clarins customer service, who I would also like to point out took 5 days to respond. I was advised by Clarins customer service they could not do anything about it as me dismantling the product null and voids any further action to be taken, which for a £55+ product I find completely unacceptable and to be honest appalling customer service. I will not be purchasing again and will be returning to a more customer focused brand ELEMIS. I think Clarins need to work on both their customer service and product delivering containers as my experience has been a very poor and very expensive one and for me they have lost my business.

Since leaving my original review, I am pleased to leave a more positive update. Clarins customer service responded asking me to make contact which I did. A very understanding and helpful Demi offered a solution which I have to say has restored my faith in Clarins. This customer is smiling again so thank you.

Was nervous about ordering after reading reviews. Pleased with service and products.

Visited Clarins Bicester outlet. Wonderful, painless experience and was able to stock up very cheaply on my skincare essentials. Shop assistant offered help but stayed away when I said I knew what I was looking for. Well done Clarins Bicester!

Shocking Customer Service. Sent me an email about not being able to spend more that £400.00 due to Fraud prevention and therefore would be cancelling the order, but Clarins UK actually took the money out of my account. Emailed and phoned them, no response. Effectively Clarins UK appear to have stollen money from me and they cannot be bothered to respond.

I started being charged for promotional txt from Clarins; when queried with them, they pointed me to network provider and frankly couldn’t care less

Long story short it’s one of their marketing partners sending txt in conjunction with Clarins
I’ve been fobbed off, feel disappointed in the brand and will never use again

I cannot believe in 2021 that a “skincare brand” which such a reputation can have such a limited skin shade range of foundations! It’s shocking. 22 is indeed an increase from the 10 you had before but you solely cater for fair skinned or lightly mixed individuals. It’s shameful.

I couldn’t live without some of my Clarins skincare. I love skincare, and I’ve had Clarins among my go to products for the last 25 years (ok, maybe a little longer).
That being said, the lack of training of Clarins staff in the UK is just shocking.
I really couldn’t believe it at first when I had to try Clarins UK so I am not surprised by negative reviews. Just recently I turned away and left after I got one of the most incompetent replies at Boots. Clarins is a specialist skincare brand and those advisors should know everything there is to know about skincare, ingredients, beauty rituals and the brand itself. 5 stars for the products which I can recommend to everyone, but only 1 for the staff that sell them.

Disappointed at the general service in dealing with Clarins. 6 days after placing my order, it was still showing as being processed. I had zero contact from Clarins explaining there was a delay. Their website still showed 2-5 working days for delivery. Customer services was slow in responding to my request to cancel my order, and before anyone had communicated with me, a parcel suddenly arrived. There is no excuse for not putting a message on a website, or automating an email to customers who are waiting on orders. An apology email AFTER the fact is too little, too late! Really poor from a long-established brand.

Repeated ask you online if you are cruelty free and you choose to ignore me. It would appear that you are NOT cruelty free... shame on you. Ignoring me and not owning it is not ok.

Good product but DO NOT HAVE DELIVERED.

I have used Clarins for 38 years and not had any problems but ordered some online for delivery and the products have been dragged across most of Liverpool for several days by DPD. Called Clarins, dismissive ' cant do attitude. Lost £25.95 (inc post) Would not recommend